HOW DO I RETURN?
Send all return enquiries to email@example.com
please include your name order number and items you wish to return.
We strictly do not under any circumstance offer refund or credit note on sale items.
If an exchange is offered, postage both ways is at buyers expense.
CAN I HAVE A REFUND?
Yes, but there are conditions
(please read below carefully)
Exchange, credit notes and refunds for full priced online purchases are accepted with the following conditions:
- The goods have not been worn, altered, or washed and are in a saleable condition
- The goods have all original tags attached
- The goods are returned within the time frame stated below
- The goods have been purchased at full price and were not bought on sale or part of a discount period or promotion
Your return must be posted strictly within 14 days of the date of purchase. This includes faulty items.
We will take note of your original email date though so please don't panic if you do not hear from us straight away - But we will strive to respond within 24-48 hours.
ARE THERE CHARGES ON RETURNS
unfortunately yes -
- Returns and exchanges must be posted back at the customer’s expense
- Orders that receive free shipping at checkout will have stores original shipping cost deducted from refund amount.
- Original shipping charges are non-refundable
- You will be required to ship back your return at your own expense. However, we cover the shipping cost to ship your new item's out to you.
FORRM.store takes no responsibility for any lost or damaged returns. We recommend using a traceable form of shipping and keeping your tracking information.
For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.
NO RETURNS ACCEPTED ON THE FOLLOWING
footwear must be unworn and include the original shoebox in its original condition without postage labels.
For hygiene reasons, we do not offer returns for jewellery, swimwear, intimates or hats.
Items purchased on sale or during a promotion are final. And there are strictly no returns accepted.
Please Note: FORRM.Store reserves the right to refuse a return at our discretion, if the above criteria is not met.
If you are approved for a refund we will credit your original payment method within one day of receiving returned item.
Please note that refunds do not include postage cost. The item/s price will be refunded only.
Orders that received free shipping at checkout will have the stores cost deducted from refund amount.
INSTORE RETURNS POLICY - FULL PRICED ITEMS
Please choose carefully as we do not refund for change of mind.
Refunds are only issued for faulty items, upon inspection by the brand.
Exchange or credit note instore will be issued no later than 7 days of purchase.
The item must not be worn and include original tags and packaging.
Swimwear, activewear, earrings & intimates are non-returnable items due to hygiene regulations.
Proof of purchase must be presented.
SALE ITEMS INSTORE
All sales are final on discounted sale items or items bought during promotion.