Exchange, credit notes and refunds for full priced online purchases will be gladly accepted with the following conditions:
- The goods have not been worn, altered, or washed and are in a saleable condition
- The goods have all original tags attached
- The goods are returned within the time frame stated below
- The goods have been purchased at full price and were bought on sale or part of a discount promotion
To return an item, please contact firstname.lastname@example.org to receive a return approval (RA) number.
Refunds may be given for faulty items but FORRM.store reserves the right to refuse any request for refunds. We advise you always choose carefully when purchasing online.
Credit notes will be issued as an online code valid for the FORRM.store website
If your return is approved, you will be sent a unique online code. Online credit notes are strictly for online use only.
Your return must be posted strictly within 10 days of the date of delivery. This includes faulty items.
Returns and exchanges must be posted back at the customer’s expense and are non refundable by FORRM.
Orders that receive free shipping at checkout will have stores shipping cost deducted from refund amount.
Return postage will be covered by the customer at a flat $15 rate (excluding international or bulk items - these are at full cost of customer)
FORRM.store takes no responsibility for any lost or damaged returns. We recommend using a traceable form of shipping and keeping your tracking information.
For faulty items, a refund or replacement will be given and return postage will be refunded upon inspection of the item.
All footwear must be unworn and include the original shoebox in its original condition without postage labels.
For hygiene reasons, we do not offer returns for pierced jewellery, swimwear, intimates or hats.
Items purchased on sale or during a promotion are final sale. And there are strictly no returns accepted.
We will strive to process your return within 1-2 business days once received.
Please Note: FORRM.Store reserves the right to refuse a return at our discretion, if the above criteria is not met.
If you are approved for a refund we will credit your original payment method within one day of receiving returned item.
Please note that refunds do not include postage cost. The item/s price will be refunded only.
Orders that received free shipping at checkout will have the stores cost deducted from refund amount.
INSTORE RETURNS POLICY
Please choose carefully as we do not refund for change of mind.
Refunds are only issued for faulty items, upon inspection by the brand.
Exchange or credit note instore will be issued no later than 7 days of purchase.
The item must not be worn and include original tags and packaging.
Swimwear, activewear, earrings & intimates are non-returnable items due to hygiene regulations.
Proof of purchase must be presented.
All sales are final on discounted sale items or items bought during promotion.
In-store lay-by term is four weeks.
Deposits and further payments are non refundable if lay-by is cancelled or not collected within the timeframe specified.